Aladdin Platform Client Engagement, Associate

About this role

Join one of the world’s top FinTech companies and work with us on our Aladdin platform, used by over 200 of the top global corporations. Our global team is close-knit and united by a shared commitment to deliver unparalleled support to our business partners and customers. We embrace diversity and offer Flexible Time Off, collaborative working spaces, and other benefits.

We have a wide and multifaceted stack and skillset, and we’re particularly interested in meeting individuals with skills in some of the following: strong leadership, Linux, networking concepts, distributed databases, and cloud platform offerings like Microsoft Azure and Amazon AWS. We are looking for someone with a strong background in service delivery across infrastructure, and problem-solving.

Team Overview: Platform Client Engagement (PCE) is part of the Platform Product Office within BlackRock’s Aladdin Engineering organization. Our team supports over 200 external organizations that use Aladdin offerings.

PCE plays a crucial role liaising between our Aladdin business and the Aladdin platform, leading the technical implementation and support for new Aladdin clients, and providing business development support for clients across Aladdin’s technology Ecosystem.

Job Purpose / Responsibilities: The candidate will work in the PCE Aladdin Client Onboarding team, developing strong working relationships with diverse internal teams to deliver tactical and strategic  solutions and support for our client base accessing the Aladdin products.

• Coordinate the Aladdin Platform implementations and/or changes for new and existing Aladdin clients
• Liase with the Aladdin Client Transformation team to deliver solutions on time and to specification
• Deliver presentations to existing prospects and client regarding the Aladdin technology platform
• Participate in ongoing documentation creation and maintenance
• Additional technical work in support of the Aladdin business

Qualifications: A successful candidate is expected to possess and demonstrate the following:

Essential Skills:

• An understanding of public cloud concepts
• Technical troubleshooting of desktop technologies and basic TCP/IP networking
• Strong technical writing skills or previous documentation experience
• Good interpersonal and communication skills
• Self-motivated, driven, and able to work in a team environment
• Results-oriented professional committed to personally driving objectives to completion
• 3+ years of experience in a technical support engineer, desktop support engineer, IT help desk, or similar role

Desirable Skills:

• Understanding or experience with Azure cloud technologies
• Scripting or basic development language skills to automate common tasks
• Degree in Information Technology or Computer Science

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.