Service Management, DevOps Engineer, Analyst

Locations: Singapore, Singapore

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Overview of Technology roles

At BlackRock, technology has always been at the core of what we do – and today, our technologists continue to shape the future of the industry with their innovative work. We are not only curious but also collaborative and eager to embrace experimentation as a means to solve complex challenges. Here you’ll find an environment that promotes working across teams, businesses, regions and specialties – and a firm committed to supporting your growth as a technologist through curated learning opportunities, tech-specific career paths, and access to experts and leaders around the world.

Job description

About this role

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, BlackRock delivers investment management, risk management, and technology solutions to clients globally. Our culture is centered on innovation, partnership, and accountability.

About Aladdin

Aladdin is BlackRock’s end-to-end technology platform that integrates investment management, risk, trading, operations, and data into a unified ecosystem. It empowers institutions globally to make informed decisions, scale efficiently, and strengthen operational resilience.

Role Overview

We are seeking an Analyst, DevOps Engineer to join the Service Management team. This role is ideal for an engineer with a strong foundation in automation, software development, and AI driven development.

In this role, you will help modernize service management through engineering, automation, and AI-enabled capabilities. Partnering across operations and engineering teams, you will enhance platform reliability, reduce manual effort, and improve observability and operational governance.

Team Overview

The Service Management team within Mission Control is responsible forproduction stability, incident response, change execution, and operational governance across the Aladdin platform.

The team operates at the intersection of engineering and operations to:

Drive automation and operational efficiency

Improve service resilience and observability

Ensure controlled and compliant change execution

Enable scalable, AI-assisted service operations

This role offers exposure to large-scale production systems, modern DevOps practices, and AI-enabled operations, Microsoft Power Platform in a critical enterprise environment.

Key Responsibilities

Automation & Engineering

Develop and maintain automation, tooling, and services to improve service management processes

Build scripts and applications for monitoring, alert handling, recovery actions, and reporting

Leverage APIs, infrastructure-as-code, and system integrations to enable scalable and repeatable workflows

Observability & Reliability

Improve monitoring, alert quality, and system observability across applications and platform services

Analyze recurring issues and operational trends to identify reliability and automation opportunities

Partner with operations and engineering teams to enhance service supportability and production readiness

AI & Innovation

Contribute to AI-enabled solutions such as:

Intelligent assistants and copilots

Automated runbooks and knowledge retrieval

Incident summarization and insights

Help drive adoption of AI tools to reduce operational toil and improve productivity

Governance & Controls

Operate within established change, risk, audit, and control frameworks

Ensure automation and tooling align with enterprise security and compliance standards

Support documentation, runbooks, and operational process improvements

Qualifications

Required

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

2–4 years of experience in DevOps, software engineering, or similar field

Experience with Python or scripting for automation and system integration

Familiarity with Linux/Unix environments and distributed systems concepts

Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse)

Understanding of monitoring and observability (metrics, logs, alerts, dashboards)

Strong analytical, problem-solving, and communication skills

Preferred

Experience with Terraform, Ansible, CI/CD pipelines, or GitOps workflows

Experience with ITSM tools such as ServiceNow

Exposure to Kubernetes, containers, or platform engineering concepts

Familiarity with cloud platforms (AWS and/or Azure)

Exposure to AI/ML concepts or generative AI applications

Knowledge of secure automation practices and enterprise controls

Experience in financial services or regulated environments

Ideal Candidate Profile

Strong engineering mindset with a service-oriented approach

Passion for automation and reducing manual operational effort

Comfortable working across engineering, operations, and governance functions

Appliesstructured thinking and accountability in a controlled environment

Curious and motivated to leverageAI and modern tooling to improve operations at scale

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Job Requisition #
R261695

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BlackRock Principles

We look to hire people that will embody our BlackRock Principles:

We are a fiduciary to our clients.

This is the bedrock of our identity; it reflects our integrity and the unbiased advice we give our clients.
We are One BlackRock.

We work collaboratively to create the best outcomes for our clients, our firm and the communities where we operate.
We are passionate about performance.

We are relentless in innovating and finding better ways to serve our clients and improve our firm.
We take emotional ownership.

We have a deep sense of responsibility to our clients and to each other.
We are committed to a better future.

We are long-term thinkers, focused on helping people build a better tomorrow.

Career path

We recognize that our technologists benefit from a tailored approach to navigating and advancing their careers in the ways they envision. Our tech career paths are specifically built to support vertical and horizontal trajectories – including Enterprise Leadership (team manager) and Tech Leadership (individual contributor) ‘tracks’ as well as various other career moves.

Engineer I (Analyst)
Engineer II/III (Associate)
Senior Engineer I/II (Vice President)
Lead Engineer
(Vice President)

Engineering Team Manager
(Vice President)
Principal/Sr. Principal
Engineer (Director)

Engineering Team Director/ Sr. Engineering Team Director
Managing Director

Managing Director
TECH
LEADERSHIP

ENTERPRISE
LEADERSHIP

Benefits

We care about your overall well-being and design our benefits package to support you in various aspects of your life.

Financial well-being

We offer resources designed to help you build a sound financial future for you and your family, like retirement savings plans and tuition reimbursement.
Pay for performance

Our pay-for-performance philosophy includes a base salary and a discretionary annual bonus.
Physical well-being

Our healthcare plans and resources help you focus on your physical health, so you and your family can feel your best.
Emotional well-being

We support our people's mental health and emotional well-being by providing access to an Employee Assistance Program and a network of Mental Health Ambassadors.
Life management

You'll be able to focus on moments that are important to you with benefits designed to support life in and outside of work with Flexible Time Off, parental leave and more.