MS Dynamics CRM Developer/Engineer, Associate

About this role

Team Overview

The Dynamics Solution Center team’s mission is to empower client-facing teams with CRM (Microsoft Dynamics) capabilities that unlock productivity and enable the capture of client insights to fuel client intelligence and AI efforts to drive commercial outcomes. This includes the end-to-end management of the Microsoft Dynamics CRM platform across the enterprise through evolving, developing, and implementing MS Dynamics features through effective product strategy and platform engineering of the application as well as global user support.

Role Overview

We are looking for a Microsoft Dynamics Engineer to design, develop, and customize Microsoft Dynamics 365 for BlackRock’s Sales and Service teams, and their partner teams. You will work as part of a dynamic and vertically integrated global team helping to provide the Dynamics Solution Center’s effective services.

Role Responsibilities:

1. Customization and Configuration:

• Customize and configure Microsoft Dynamics 365 modules to meet business requirements.

• Develop and maintain custom entities, workflows, and business rules.

• Create and modify forms, views, and dashboards.

2. Integration and Data Migration:

• Integrate Microsoft Dynamics 365 with other systems (e.g., SharePoint, Power BI, Azure).

• Partner with Aladdin Engineering on integrations with the Aladdin and related platforms.

• Assist in data migration from legacy systems to Dynamics 365.

3. Development and Extensions:

• Develop extensions using Power Platform (PowerApps, Power Automate, Power BI).

• Might need to write custom code (JavaScript, C#, .NET) to enhance functionality.

• Collaborate with senior developers on complex projects.

4. Support and Troubleshooting:

• Provide technical support to end-users and resolve issues related to Dynamics 365.

• Debug and troubleshoot system errors and performance bottlenecks.

5. Collaboration and Documentation:

• ·Work closely with business analysts, project managers, and stakeholders to gather requirements.

• Document technical specifications, solution designs, and code changes.

Experience

• Minimum of 4+ years’ experience in a technical role and at least 1 year of Dynamics 365 and/or Power Platform engineering experience.

• Technical skills covering Power Automate & Power Apps and experience of customisation and configuration.

• Working knowledge of building and deploying solutions in Microsoft Dynamics and the Power Platform.

• Solid understanding of D365 Sales and Customer Services applications.

• Understanding or experience in writing code in JavaScript, C#, or .NET, a benefit.

• Flawless written and verbal communication and ability to gain buy-in from a non-technical audience at varying degrees of seniority.

• Positive attitude and resilience, with strong problem-solving skills.

• Skilled at working effectively with cross functional team

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.