Network Operations Engineering, Vice President

As a Vice President, Network Operations Engineering (NOE), you will lead the transformation of traditional Network Operations (NOC) into a modern, engineering-led Network Operations Engineering function. This role combines operational leadership with engineering rigor, focusing on automation, reliability, and AI-driven operations to deliver highly resilient, scalable network services.

The NOE organization is evolving from reactive incident management to a proactive, automation-driven operating model, emphasizing continuous service improvement, reduced manual intervention, and increased engineering ownership of production environments. 

Key Responsibilities

1. Drive NOC → NOE Transformation

• Lead the transition from a traditional, shift-based NOC to an engineering-led, automation-first operations function

• Establish a culture of ownership, accountability, and continuous improvement

• Shift focus from reactive incident handling to proactive prevention and reliability engineering

• Align operations to Platform Engineering principles and product-based delivery models 

2. End-to-End Network Operations Ownership

• Own 24x7 global network operations, ensuring stability, performance, and availability of network services

• Lead incident management, escalation, and command-center coordination across regions

• Ensure rapid detection, triage, and recovery for all network incidents

• Drive consistent operational execution across global teams

3. Automation, AI, and Operational Engineering

• Build and scale automation frameworks, runbooks, and auto-remediation pipelines

• Drive adoption of AI-enabled operations (AIOps) including predictive alerting and intelligent triage

• Reduce manual effort and shift workloads toward engineering and system improvement

• Deliver measurable improvements in automation coverage, alert noise reduction, and MTTR 

4. Reliability, Observability, and Performance Engineering

• Define and track operational KPIs including MTTR, incident trends, and service stability metrics

• Establish a data-driven observability and monitoring framework

• Lead initiatives to improve alert quality, signal-to-noise ratio, and service health visibility

• Embed reliability engineering practices into day-to-day operations

5. Change Execution & Risk Management

• Oversee execution of standardized and automated network changes

• Reduce operational risk through pre-approved patterns, automation, and validation controls

• Ensure adherence to change management and compliance requirements

6. Engineering Collaboration & Platform Integration

• Partner with Network Engineering, SRE, Security, and Platform teams

• Enable seamless handoffs through high-quality operational data, documentation, and incident context

• Contribute to network modernization, cloud adoption, and infrastructure transformation programs 

7. People Leadership & Capability Development

• Lead and develop a global team of engineers, focusing on: 

• Technical depth and cross-skilling

• Automation and engineering mindset

• Leadership pipeline and career growth

• Transition team skillsets from operations-focused to engineering-focused capabilities

• Foster a culture of innovation, ownership, and continuous learning

What You Bring

• 10+ years of experience in network operations, engineering, or infrastructure management

• Proven leadership in large-scale, mission-critical network environments

• Demonstrated experience driving NOC transformation and automation initiatives

• Strong expertise in: 

• Network technologies (Cisco, Checkpoint, F5, routing, VXLAN)

• Cloud platforms (Azure, AWS, GCP)

• Observability, monitoring, and automation tools

• Experience with AI/ML-driven operations or AIOps platforms

• Strong problem-solving, communication, and cross-functional leadership skills