Client Experience

Positions available in the Americas, APAC and EMEA

Service experience is a key driver in why clients choose to do business with BlackRock. The Client Experience (CX) function touches all aspects of the client journey! Examples of the work we do include driving engagement with prospective and existing clients on service issues, strategies and solutions relevant to them; using client and employee insights to optimize processes and build technology that enables scale and efficiency in our service offerings; and providing ongoing service and advocacy for existing clients. Our vision is to make it easier for clients to do business with BlackRock, making service so simple that it becomes a source of Alpha.

Teams you may be considered for:

It is possible that you may be evaluated for opportunities with teams other than those listed below.

This function is known for:

• Being the ‘face of BlackRock’ for the firm’s clients for service and operational engagement
• Partnering with internal and external stakeholders to optimize the processes, service model and technology required to deliver a simplified, high-quality and client-centered service experience
• The breadth, depth and diversity of our skills, expertise and talent: We’re a global team that services clients in a broad range of industries and are actively involved in “the moments that matter most” to clients in their investment journeys

What capabilities are we looking for?

• Excellent attention-to-detail, analytical, critical thinking, organizational and problem-solving skills
• Strong business communication skills (written, oral, etc.)
• Curiosity and an interest in understanding the “why” behind operational processes
• Willingness to raise issues and see them through to resolution
• Strong relationship management skills and an ability to effectively collaborate with various partners
• Deadline management and the ability to be self-directed and prioritize one's work
• Ability to quickly learn and adapt to in-house applications (e.g., Aladdin) and evolving technology
• Proficiency with Microsoft Office suite, particularly Excel, Outlook, Word
• Basic or intermediate coding and programming skills (for select roles)

Your learning and development will include:

• Experience working in a global team serving a diverse range of clients
• Developing relationship, stakeholder and project management / change management skills
• Learning to deconstruct processes, as well as identifying and implementing improvement opportunities
• Firsthand experience and view into the strategic and operational work required to service an increasingly complex and growing client base
• Networking opportunities with colleagues within and outside of your function and office
• Access to a wide range of resources to learn about the asset management industry and BlackRock, as well as to improve your professional skills (e.g., business writing, presenting, SQL and Python trainings) more broadly