Director, Head of HR Shared Services
Location: Wilmington, Delaware Team: HR Operations Job Requisition #: R256304 Date posted: Sep. 16, 2025
Job description
About this role
The Global Director of our HR Service Platform will lead change, process optimization, and digital transformation to enhance employee experience and operational efficiency. You will oversee a global team of 50 HR professionals, and be responsible for setting the strategic direction, managing operations, and ensuring the successful implementation of key initiatives including the application of generative and agentic AI to the talent processes.
Key Responsibilities
Strategic Leadership: Develop, communicate, and execute a global vision for HR Shared Services, ensuring alignment with overall organizational objectives and HR strategy.Drive the continuous improvement, standardization, and centralization of processes, identifying opportunities for automation and efficiency gains.
Change Management & Transformation:Lead change initiatives related to process transformation, technology deployment, and organizational structure. Identify, evaluate, and drive opportunities for automation and optimization. Leverage technology and data analytics to streamline workflows, reduce manual tasks, and improve service delivery.
Team Development: Inspire, mentor, and manage a global team of 50 HR Shared Services professionals, focused on delivery of our contactHR, Leave Administration, and ER Operations processes. Foster a culture of excellence, collaboration, inclusivity, and continuous improvement.
Stakeholder Engagement: Serve as a trusted partner to HR Business Partners, HR Platforms, Employee Relations, and business leaders globally.
Metrics and Reporting: Develop and deliver regular reports on key HR Shared Services performance metrics. Monitor service levels, employee satisfaction, case resolution rates, and technology adoption.
What your Bring
Education: Bachelor’s degree in Human Resources, Business Administration, or related field required.
Experience: Minimum of 10 years’ progressive HR leadership experience, with at least 5 years in a global/shared services environment. Proven track record managing large, geographically dispersed teams.
Hands-on experience implementing or managing AI-powered HR tools, HRIS systems, and workflow automation platforms.
Demonstrated ability to lead, motivate, and develop high-performing teams in a matrixed, multicultural environment.
Exceptional analytical, problem-solving, and decision- Experience in process improvement and change management.
Communication: Superior written and verbal communication skills. Ability to influence at all levels and manage complex stakeholder relationships.
Experience leading global projects related to HR operations, technology enablement, or process transformation.
Strong understanding of employment law, data privacy, and risk mitigation in a global context.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.R256304
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