Client Experience (CX) Delivery Client & Product Implementation, Associate, Japan

About this role

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform

Wealth  differentiated capability for both Whole Portfolio and Wealth clients & products, respectively

Client Experience Operations core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation - accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

Team Overview

The Client & Product Implementation team is part of the CX Delivery Organization and is responsible for coordinating new, termination and change activities for both Clients and BlackRock Products.  Implementation Managers are first and foremost project managers who oversee onboarding activities from start to finish.  Japan Client & Product Implementation team in particular is the contact point for Japanese Trust Banks.

Role Responsibility

The successful candidate will be responsible for leading change to client portfolios and BlackRock funds, coordinating internal BlackRock teams (sales, portfolio management, investment operations, and corporate functions) and external vendors across the APAC Region.  The Implementation Manger will also coordinate critical client change activities such as investment guideline updates and benchmark changes.

• Coordinate and run new launches and change events with all impacted partners (internal and external)

• Partner with our sales, client service and product teams to manage the onboarding experience by clearly articulating the key landmarks to implement a new portfolio or a desired change

• Review activity dashboard and handle the tasks associated with client onboarding activities

• Provide critical control functions such as requesting/receiving sign-offs from key functions in advance of launches/changes becoming effective and incorporating service level agreements into credible end-to-end timelines

• Act as the contact point for Japanese Trust Banks as part of the execution responsibilities noted above, request global markets opening, FX account opening, Future account opening etc., gathering information such as emerging market restriction from Japanese Trust Banks, deliver any requirements/questions in relation to Japanese Trust Banks related to client portfolio or BlackRock fund launches.

• Build strong relationships across the organization by listening carefully to our internal partners and working hard to deliver for the firm

• Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency

• Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience.

• Act as a role model within the team and when required, assist in the training and development of team members, helping them prioritise their own workloads appropriately.

Proficiencies

• Preferably 3-6 years of experience in Asset Management or Banking fields.

• Fluent in spoken and written Japanese and business English

• Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills

• Excellent attention to detail, extremely accurate and well organized, which is essential for interactions with Japanese Trust Banks

• Strong interpersonal skills,  confident, friendly and respectful with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels.

• Analytical skills with an aptitude for problem solving and willingness to exceed for clients

• Motivated, diligent and result-oriented

• Strong planning and organisational skills with the ability to manage and control their own priorities to meet deadlines

• An enthusiasm for the financial markets

• A good teammate, able to integrate and build rapport quickly

• Respect for process governance

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.