Aladdin Client Services, Associate

About this role

Every day, the Aladdin Client Services team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class service to our growing, global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy.

Our team is known for: Being industry experts with a reputation for getting the job done. As a team of 170+ strong globally, we…

• Deliver exceptional client service to users, every time

• Solve difficult problems by providing innovative solutions

• Collaborate with others because we know we can do more together

• Learn every day, question everything, and embrace change

• Foster a fun, innovative team atmosphere

• Home to over $20 trillion in assets under management

• Over 300 unique clients

• A rapidly growing client base that includes close to 50,000 users

• Presence in over 50 countries

• Over 1,500 engineers dedicated to developing Aladdin

Our clients include some of the world’s most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds.

What will you do on the team

• Provide hands-on service to empower our clients to run their businesses on Aladdin: You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will hone technical, industry, and relationship skills.

• Use technology to solve problems: We can teach the skills you need to succeed, such as SQL and UNIX, for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better.

• Educate users, demonstrate service insights, and relay user feedback to improve the client experience and our product: We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention.

• Work on a global team, with a local presence: Our support model follows the sun – if a market is open somewhere in the world, so are we. You will get to work with teams across the world, while engaging with a vibrant local team.

What capabilities are we looking for?

• Fluency in Japanese and English

• Exceptional communication skills and strong interpersonal skills

• Critical thinking

• Analytical approach

• Multitasking and time management

• Able to develop good working relationships with stakeholders

• Basic or intermediate coding and programming skills

• Ability to work in a fast-paced environment with high self-assurance, positive attitude and drive

• Strong presentation skills and ability to tailor approach to all corporate levels

• Ability to manage multiple incidents on a varying level of priority

• 3+ years in the financial or technology industry; client or vendor facing role preferred

• Experience in a client facing domain would be an added advantage

• Sound knowledge of fixed income, equity and derivative instruments and their pricing methodologies used by vendors such as Bloomberg, ICE Data Services, Markit, JPM Pricing Direct and Refinitiv Knowledge of third-party confirmation/settlement platforms would be a plus.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.