Associate, Client Service

About this role

About BlackRock

• Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With about USD $8 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.
• BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Business Description:

• As the leading investment and risk manager, BlackRock is committed to providing exceptional service to its clients. As our business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is crucial to maintaining BlackRock’s position as an industry leader in providing outstanding client service.
• The Client Experience Delivery – Client Experience Management (CEM) team works with the BlackRock Client Business to ensure that the operational needs of our clients are understood and aligned with the operational teams across BlackRock.
• You will work with our clients, supporting a variety of servicing inquiries and operational functions. We are the first line of operational / business liaison service and support for our clients, and Client Business teams covering BlackRock’s offshore funds (Luxembourg) and Taiwan onshore funds, ETFs and DIA (Discretionary Investment Account).

Responsibilities:

• Be responsible for the overall operational client service experience alongside the Client Teams throughout the client lifecycle
• Handle clients’ change requests in BlackRock funds and ETFs with external transfer agents.
• Partner with Due Diligence Team to contact brokers and participated dealers on KYC documents collection for pre-IPO and post-IPO to comply with local AML/KYC regulations.
• Work closely with internal and external partner teams, including but not limited to, Global Client Business, ETF Capital Market, Business Operations, local and global custodians and transfer agents.
• Be responsible for ETF hotline and provide high quality client services, answering inquiries and resolving problems from clients as well as internal BlackRock groups.
• Demonstrate risk awareness and focus on delivering and documenting an appropriate operational control framework around client servicing including review and validation of monthly metrics.
• Seek operational improvements wherever possible, to facilitate take-on of additional activities through automation of existing processes.
• Establish / enhance trusted and strong relationships with key partners within BlackRock
• Partner with Client Business Team and other business partners to develop effective solutions and continually looking for ways to innovate to expand our service capabilities.

Requirements:

• 3+ years of experience in a Client Service or Coordination focused role/s is essential.
• In-depth understanding of ETFs and related products (managed funds and ETFs) from a client servicing, operations and regulatory perspective.
• Experience in dealing with clients and associated operational risk matters.

• Illustrated strong ability and track record in resolving and implementing change to processes and products.
• Dedication to meeting client needs
• Ability to work with a broad range of functions within and outside of the business to deliver key initiatives
• Ability to work in a small team and across several larger teams - work well with all levels, industry groups, business heads and the firm’s senior management.
• Professional Licenses: SITCA licensing (Securities Investment Trust & Consulting Professionals) is required
• Prepared to take the initiative and take the lead in handling operational improvements and change.
• Experience of working in a multifaceted, fast-paced environment with high self-assurance, energy and drive
• Possession of strong interpersonal skills, and develop strong collaborative working partnerships
• High proficiency in Microsoft Excel and prior hands-on experience with automation tools (e.g. VBA, RPA, Python, etc.) would be an advantage.
• Proficiency in Mandarin and English.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.