Aladdin Alternatives, Client Engagement, Vice President

About this role

Background

Aladdin® and eFront® provides asset managers, asset owners and asset servicers sophisticated risk analytics with comprehensive portfolio management, trading and operations tools on a single platform to power informed decision-making, effective risk management, efficient trading and operational scale across both public and private markets.

Role Description

The Aladdin Client Business is seeking an experienced client relationship manager with a strong track record in managing institutional clients within the alternative investments industry. This client facing role focuses on Australia and New Zealand clients. The successful candidate is responsible for contributing to the annual APAC harvesting target and maximizing the value of Aladdin Alternatives (eFront®) solution through strategic engagement as the trusted consultant, problem solver and business partner to our clients. The candidate will be required to deepen and grow client relationships through product and analytics expertise, to provide product feedback and direction to address evolving client needs. A consultative and proactive approach in partnering with clients and internal teams is a key differentiating factor for the firm.

Additionally, Aladdin Client Business prides itself for offering premier solution within this marketplace and is renowned for consistent product innovation. Therefore, the candidate must possess exceptional business and domain knowledge in private markets and a steadfast dedication to partnering with clients to deliver mutually beneficial results.

Key Responsibilities

• Establish and own key relationships with existing clients including senior management to understand their needs & business objectives and help them use Aladdin Alternatives to achieve their firm’s goals, achieving mutually beneficial outcomes.

• Work closely with senior sales management team and contribute to a strong pipeline of harvesting opportunities to drive Aladdin Alternatives sales in Australia and New Zealand amongst existing clients.

• Engage in a consultative sales process to communicate and incorporate customer insights, motivations and product interests, to deliver persuasive client presentations.

• Gain an in-depth knowledge of Aladdin Alternatives functionality and workflows, as well as industry expertise and market best practices to ensure clients take full advantage of the suite of Aladdin products and workflows.

• Drive value delivery and engagement campaigns with end users to increase Aladdin Alternatives penetration and commercial outcomes across assigned client segments.

• Partner with clients, as well as Aladdin Alternatives product managers, to support clients’ product development needs in this fast-evolving marketplace and actively manage client communications on product updates.

• Develop strong internal relationships with all groups within Aladdin Client Business and the broader BlackRock organization to ensure excellent client experience and to convey client requirement holistically to the executive team.

Qualifications

• 5-8+ years of work experience in Fintech sales or relationship management. Background in alternative investments and working knowledge of eFront® is a plus.

• Strong knowledge of or interest in Fintech and financial markets including private market sector.

• An aptitude for learning new systems and relevant knowledge as the industry evolves.

• Excellent interpersonal skills with proven ability to build relationships and to interact with clients at all levels (C-suite to operational level) and internal teams.

• Proven track record in creating and implementing long-term strategies to penetrate system adoption, driving customer satisfaction, retention and relationship expansion.

• A consultative approach to understanding client needs and a passion for solving problems.

• Strong negotiation skills to navigate complex discussions and resolve issues between clients and the organization, and ability to leverage and enhance client relationships with a focus on commercial outcomes.

• Outstanding communication and presentation skills, with the ability to convey complex concepts simply and clearly to varying audiences.

• A self-starter mindset and drive to succeed in a fast-paced, high-intensity environment, and works well as part of a multi-disciplinary global team.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.