Analyst, Production Operations Engineer

About the role:

You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about quarter of all the world’s money under management.

BlackRock is global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

An individual selected this position will have the responsibility to cover business-critical compute workloads, real-time / interactive processing, data transfer services, application and new technology on-boarding and upgrades, and recovery procedures. The international team is split into 4 global regions to provide 24*7*365 support.

Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Onboarding new technologies, assisting in proof of concept build outs and disaster recovery testing and planning.

If any of this excites you, we want to talk to you.

Team Overview

The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients) acting as a first responder relative to troubleshooting, problem resolution, and escalation.

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.

Job Responsibilities

• You will have complete ownership of ensuring that changes were fully completed, and any affected services restored.

• You will identify process improvements for change implementation and weekend checkouts, aid in incident management and root cause analysis.

• Provide ongoing operational support for the Aladdin infrastructure. Supporting and fix both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment, uses various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.

• Coordinate resolution of complex technical problems with a variety of diverse applications and teams.

• Engage in clear and concise communications both verbally and in writing.

• Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed.

• Comfortable with working on weekends
  

Qualifications

• A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)

• 1-4  years of experience as Operations Engineer

• Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.

• Programming experience in at least one of the following: Java, Python, Ansible, or Perl or shell scripting experience.

• Basic technical skills and data driven analysis in the following areas – desktop technology, TCP/IP networking, UNIX commands, SQL queries, and an understanding of SDLC.

• Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.

• Possess a positive demeanor and ability to work as a teammate fast paced environment.

• Build opportunities to integrate and automate operational processes, procedures, and tooling.

• Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
  

Good to have

• Prior experience with any of these technologies: Ansible, Chef, Jenkins, AWX, Service Now, Cutover, Autosys, Kafka, Kubernetes.

• Data analysis skills e.g., Splunk, Grafana, Tableau, MS Excel

• Basic finance domain knowledge and understanding of financial products (like Fixed Income, Equities, Derivatives etc.)