Associate, IT Infrastructure Support

About this role

About BlackRock CCB Wealth:

BlackRock’s purpose is to help more and more people experience financial well-being and the firm has a long history of investing in and serving investors in China. BlackRock aspires to become the leading global asset management firm operating in China and is committed to contributing to the long-term development of the local asset management industry. BlackRock CCB Wealth Management Limited - a Shanghai-based joint venture between BlackRock, China Construction Bank and Temasek - aims to deliver investment excellence by offering customer-centric, diversified and innovative wealth management products and solutions to help Chinese people build savings that serve them throughout their lives.

About the Role:

The role is responsible for IT infrastructure setup and management, including both BAU operation and project delivery. With strong knowledge and skillset of IT platforms including Desktop/Server/OS/System software, the role will be the expert on the ground to provide support for platform requirements following standard and best practice.

We are looking for an experienced professional to join the growing China onshore team to further support the business expansion and footprints in China!

Key Responsibilities:

• Tracking of infrastructure related hardware/software inventory
• Day to day monitoring of technology infrastructure for any alerts;
• Managing and supporting software and/or hardware issue on premise as well as resources on Cloud
• Maintenance and lifecycle management for infrastructure hardware and software
• Technology product setup and administration, such as:
  • Microsoft Active Directory & ADFS
  • Microsoft SharePoint and Workflow
  • Microsoft Exchange and secure mail gateway
  • Windows and Linux OS build and security enhancement
  • System security policy enforcement and deployment
  • SCCM and WSUS management
  • NetApp storage, VMWare VSAN and NetBackup infrastructure
• Operating system patching and Security patching for infrastructures including but not limited to Server, VM, ESX, Storage, Infrastructure software, Middleware, etc. on premise and on cloud.
• Management and maintenance of SCCM infrastructure for desktop patching and App deployments
• Working with suppliers to solve hardware and software problems
• Follow standard process such as Incident, Problem and Change to enhance service quality and optimize service level
• Update and exercise of Disaster Recovery plan
• Conduct regular system audit and assure infrastructures are in compliance
• Support internal/external audit and regulatory facing communication
• Support Enterprise Security including CCTV and physical access control

Skills and Qualifications:

• Minimum 5 years of IT technical experience with broad knowledge of enterprise technology from desktop to data center.
• Good technical skill on MS Windows Server 2012-2019 and system service such as DNS, AD, DHCP, WSUS, WDS+MDT, IIS, RDP, SCCM, SharePoint, etc.
• In depth knowledge of Linux: RedHat, CentOS and enterprise class virtualization technologies such as VMWare ESX and virtual storage, with experience on troubleshooting and upgrade
• Knowledge of storage technologies such as SAN, NAS and Backup especially EMC, NetApp and Veritas NetBackup
• Knowledge in best practices and project management (ITIL, Agile, etc.)
• Strong problem-solving skill. Proactive and autonomous in completing tasks.  Strong interpersonal and collaborative skills
• Ability to work under a fast-paced, high-intensity work environment. Self-Starter and able to work independently
• Good level of English is mandatory

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.