Director, Onboarding Implementation

About this role

Location

New York preferable, Princeton or Wilmington with regular travel to New York considered.

Background

Client Implementation is part of the Client Experience Delivery (CXD) organization, one of the two functions that comprise the Client Services and Solutions (CSS) group within Technology and Operations. Operating with a client-first mindset, the Client Implementation team is responsible for onboarding new client portfolios and managing change events across existing client portfolios.  As part of the onboarding process the team co-ordinates activities across a wide range of BlackRock teams including investment teams, sales teams and Tech & Ops functions.

Role description

The AMRS Head of Client Implementation will lead a team of around 20 implementation managers who are based in Atlanta, New York and San Francisco. In 2025 the team onboarded approximately 400 new portfolios and managed around 3000 change events. New mandates range from large complex solutions for clients comprising multiple investment strategies and asset classes to simpler mandates involving a single investment team. Change activities range from simple portfolio changes to complex mandate restructurings. To support this broad range of activities, implementation managers in the team range from Analyst to Director level.

Key responsibilities

• As a member of the CXD regional leadership team in the AMRS build a strong partnership across the Client Implementation, Contracting and Client Experience Management teams in CXD, fostering collaboration to deliver an exceptional onboarding experience to clients.

• Demonstrate a client-first mindset with the ability to help the team problem-solve for complex mandates and clients who are increasingly looking to do more with BlackRock.

• Build strong relationships with sales leaders across the channels, so business pipelines and channel priorities are understood, and the implementation team is structured and positioned to support these.

• Build a flexible organizational model that promotes career development and enables the team to respond effectively to changing business needs.

• Build a culture of proactivity and influence within the team. For example, applying a commercial lens when prioritizing work and addressing complexity and bespoke requests.

• Empower the team to optimize or transform processes.

• Embrace the technology transformation underway and equip the team with the skills they will need to succeed as the technical landscape evolves and their roles evolve.

• Ensure key risk controls and best practices are followed consistently across the team.

Experience and skills required

• Broad business knowledge with the ability to balance risk management, process efficiency and complex client requirements.

• Strong stakeholder management, capable of building and leveraging relationships.  Recognizing and managing the competing factors of delivering bespoke client solutions and enhanced client service with managing risks and building scale and efficiencies across stakeholder teams.

• People and team leadership, particularly during periods of business change and team transformation.

• Ability to drive consensus in challenging environments.

For New York, NY Only the salary range for this position is USD$195,000.00 - USD$270,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.