Associate – Real-Time Trading Support

Job Title: Associate – Real-Time Trading Support (Aladdin Trader)

Team: Aladdin Client Experience

Aladdin is BlackRock’s central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organizations make informed decisions, manage risk effectively, and trade efficiently –ultimately drivingbetter outcomes for investors and institutions worldwide. 

We bring a breadth of experience across regions, strategies, and asset classes. 

• 30 Years of experience delivering solutions

• 1,100 Aladdin clients

• 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin

The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a collaborative team of over 400 members, we…

• Provide outstanding client service to users, every time

• Solve complex problems by delivering innovative solutions

• Collaborate with others, knowing we achieve more together

• Learn every day, question assumptions, and embrace change

Foster a fun, innovative, and inclusive team atmosphere

About the Role

Join BlackRock as an Associate supporting real-time trading operations within our fast-growing Aladdin Trader business.Aladdin Trader is anexecution management system for fixed income.This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team.You’llcollaborate with product and engineering teams to resolve complex technical issues, drive platform stability, and shape the future of trading support through strategic tooling and partnerships.

Key Responsibilities

• Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users during production issues.

• Serve as a subject matter expert (SME), owning issues end-to-end—including follow-ups, recurrence prevention, and proactive monitoring of trading environments.

• Develop andmaintaina data monitoring layer to enable data-driven client education and engagement.

• Collaborate with users to understand trading workflows and delivertimely, effective solutions.

• Diagnose and resolve complex user inquiries,identifyingrootcausesandimplementingremediation strategies.

• Design and implement proactive monitoring tools to enhance platform observability.

• Act as a liaison between Client Service, Client Engagement, Implementations, Product Marketing, Engineering, and other internal teams to drive high-impact initiatives.

• Analyze client inquiry trends and feedback toidentifyproduct gaps and recommend improvements.

• Lead strategic initiatives to enhance user experience through process optimization and technology enhancements.

• Continuously developingtechnicalproficiencyacross trading workflows and product capabilities.

Enhanced Qualifications

• 4+ years of experience in real-time trade support in a client- or vendor-facing role.

• Experience in real-time trading environments, including incident management, latency troubleshooting, and post-trade reconciliation.

• Strong understanding of market microstructure, order types, and execution strategies across asset classes.

• Hands-on experience with FIX protocol, including message parsing, session management, and troubleshooting connectivity issues.

• Proven ability to manage production outages, perform root cause analysis, and communicate effectively with stakeholders under pressure.

• Experience supporting front-office trading desks, with a deep understanding of trader workflows and urgency in issue resolution.

• Knowledge of regulatory reporting requirements (e.g., MiFID II, TRACE) and how theyimpacttrading systems.

• Experience with real-time data feeds (e.g., Bloomberg, Refinitiv, ICE) and market data normalization.

• Ability to write andmaintaindiagnostic scripts for log parsing, alerting, and automated recovery.

• Familiarity with CI/CD pipelines and deployment processes in trading environments.

• Experience with incident tracking and knowledge management tools (e.g., JIRA, ServiceNow, Confluence).

Technical Skills

• Operating Systems: Windows, Linux, virtualcomputeenvironments

• Databases: Oracle, PL/SQL, SQL Server

• Scripting: Shell, Bash, Python

• Messaging Systems: IBM MQ, Kafka, Tibco EMS, AMPS

• Monitoring & Observability: Grafana, Splunk, AppDynamics, PagerDuty

• Reporting Tools: Power BI, Tableau