Relationship Manager, Aladdin Client Engagement, Associate

About this role

Relationship Manager, Aladdin Client Engagement, Associate

BlackRock’s Aladdin Business supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin®), which is utilized by executives, portfolio management, risk management and operations teams.  The Aladdin Business provides strategic advisory and enterprise investment system services for our clients.  Our diverse client base is made up of external institutional asset managers, pensions, insurance companies, banks, and governments around the world.  Aladdin is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.

Aladdin Client Engagement is part of the Aladdin Business focused on maximizing the value of the Aladdin product through engagement and education and working closely with clients to be their trusted consultant, problem solver, and business partner.  This is a client facing role and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems.

We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximize our value proposition and client outcomes.

Key responsibilities include:

• Support the Senior Relationship Manager in managing the day-to-day client relationship and the relationship development, notably in term of internal coordination, meeting preparation, etc
• Own relationships with Clients’ counterpart (Program Manager, Project Manager, Head of Desks, Front- and Middle-office teams) to understand their business objectives and needs and help them use Aladdin expertise to achieve their firm’s goals.
• Understand the client’s business challenges and market events and propose solutions leveraging Aladdin that drive value and adoption.
• Engage with clients to define key strategic and tactical initiatives, exploiting your internal network to oversee and execute cross-functional project solutions. 
• Partner with internal teams and ensure client feedback is communicated to the Aladdin Product Managers and Client Experience Managers and is tracked through successful development and deployment.
• Lead discussions with internal stakeholders to guide and align the development of our product by bringing the voice of the client to the table.
• Assist clients in leveraging Aladdin to its fullest across the entire trade and portfolio lifecycle, keeping them updated on regulatory and operational industry trends to help your clients stay ahead of changing times.
• Serve as account subject matter knowledge lead on multiple Aladdin workflows and processes.
• Help Client Engagement leads with commercial and onboarding additional client business by coordinating across product and sales teams.
• Develop a strong understanding of the client’s industry and competitive landscape.
• Carry BlackRock’s culture both internally and externally.

Qualifications

•  Work experience in technology, financial services or consulting, OR graduate level degree.
• Undergraduate degree in Business Management, International Management, Computer Science, Economics, Accounting, Finance is preferred.
• Strong interest in FinTech, the Financial Institutions (Banks and Insurance companies) and Asset Management.
• Familiarity with buy-side investment management or middle-office workflows is preferred
• Working understanding of equity, fixed income and derivative markets and their operational workflows. Knowledge of alternative investments and their lifecycle is a plus.
• Outstanding communication skills, and the ability to present complex concepts simply and clearly to varying audiences.
• Must have past demonstration of strong project management skills, and the ability to deliver large complex projects.

Preferred Skills and Experience

• Professional Proficiency with Microsoft Office suite including Outlook, PowerPoint, Word and Excel.
• Prior experience in client relationship management, sales, Aladdin, or other financial technology is a plus.
• Professional Italian and English language proficiency.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.