Vice President, Product Expert

About this role

About the Role

Join BlackRock as a VP - Product Expert - Trading in the heart of London, where you will play a pivotal role in our fast-growing business. This is an outstanding opportunity to accelerate user experience and support model within the Aladdin Client Services, specifically focusing on trading products. You will be part of an exceptionally talented team, partnering with various product teams to solve sophisticated technical inquiries and shape product development. Your work will be critical in driving and improving platform supportability and stability through strategic tooling initiatives.

Key Responsibilities

• Engage with Aladdin users on trading workflows, product, process, and service.
• Drive support initiatives by engaging regularly with development teams.
• Own sophisticated Aladdin user inquiries, demonstrating technical knowledge to determine root cause, resolution and remediation.
• Act as a key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business.
• Work closely with collaborators across the Aladdin business to achieve product-specific, high-impact projects.
• Analyse client inquiry trends using data and user feedback and implement solutions to improve
• Identify function gaps and areas of strategic improvement from a product perspective.
• Propose and implement strategic objectives to improve Aladdin user experience through process and technology improvements.
• Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases.
• Develop skills to become technically proficient in all workflows within the trading product team.
• Develop internal talent by providing learning/training opportunities, career development, and 1:1 mentoring.

Desired Qualifications

• In-depth technical understanding and knowledge of the trading and FIX process/protocol.
• 5+ years in a client or vendor-facing trade support role.
• Previous knowledge and experience with order management (OMS) or electronic trading systems (EMS).
• Previous experience with Fixed Income trading products.
• Ability to work in a fast-paced environment with high self-assurance, a positive demeanor, and drive solutions and create exceptional client experience.
• Strong presentation skills and ability to tailor approach to all corporate levels.
• Outstanding communication and interpersonal skills.
• Technically proficient, with experience in diagnosing root cause and problem-solving.
• Experience with automation tools and support tooling.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.