Managing Director - EMEA Head of Aladdin Client Engagement (ACE)

About this role

EMEA Head of Aladdin Client Engagement (ACE)

Role purpose

Lead the EMEA Aladdin Client Engagement (ACE) organization to grow, retain and deepen client relationships across the region by delivering measurable client outcomes, increasing adoption of Aladdin and eFront capabilities, and driving commercial expansion (“harvesting”) in partnership with Product, Services and Sales. The role sets regional strategy, oversees senior relationship management (SRM) and Value Delivery, and ensures consistent governance with C‑suite stakeholders at our largest clients.

Key responsibilities

1) Client leadership & executive governance

• Own executive relationships across the Strategic/Marquee EMEA book; run quarterly / semi‑annual governance, and host ACE Executive Summits to align roadmaps and unlock value.
• Drive a consultative engagement model that translates client priorities into clear action plans and measurable benefits (e.g., cost, control, scalability).
  

2) Growth & commercial harvesting

• Build and execute the regional growth plan: expansion, renewals, pricing constructs and multi‑product/eFront motions, coordinating with Biz Dev and Product on offerings (e.g., Whole Portfolio motions, premium APIs where applicable).
• Oversee deal reviews and forecasting discipline across the region; remove barriers and allocate senior support on strategic opportunities.
  

3) Value Delivery & project outcomes

• Set EMEA Value Delivery strategy and standards (playbooks, benefit measurement), operating a matrix with sub‑regional leads to ensure consistent execution and benefit articulation (e.g., “value of value delivery”).
• Align delivery capacity with priorities; partner with ACT/D&E on execution and with Product/Engineering on enablement and adoption.
  

4) Client experience, adoption & issue management

• Use client adoption and inquiry data to prioritize enablement (“Knowing Aladdin”), reduce inquiry drivers, and improve time‑to‑value.
• Chair/participate in churn committees; ensure risks are surfaced with mitigation plans; coordinate cross‑functional response to incidents and operational events with consistent client communications.
  

5) People leadership & culture

• Lead and develop a diverse, high‑performing EMEA ACE organization; ensure clarity of roles (SRM vs. VD), career paths and recognition; maintain strong leadership presence in all‑hands and regional forums.
  

6) Cross‑functional orchestration & standardization

• Embed ACE standard frameworks and templates across EMEA (tiering, governance cadence, account planning, exec materials).
• Ensure compliance, controls and messaging align with Aladdin’s service model, cloud/hosting posture (Azure), and assurance frameworks (e.g., SOC reports) used in client due diligence.

Success measures

• Retention & growth: Regional NRR/GRR, renewal win‑rates, upsell “harvesting” delivered vs. plan.
• Executive governance: Coverage against cadence (QBR/EBR/Summits) and action close‑out rates.
• Value delivery outcomes: Quantified benefits (efficiency, risk reduction, adoption) and standardized benefit narratives in quarterly forums.
• Client experience: Adoption of enablement tools, inquiry reduction on prioritized workflows, time‑to‑resolution on escalations.
• Organizational health: Engagement scores and retention for EMEA ACE; uptake of standard playbooks across sub‑regions.

Required experience

• Enterprise client leadership in buy‑side technology, investment operations or fintech/SaaS—proven record managing C‑suite relationships and complex multi‑year programs. (Reflects our ACE mission and tiering model.)
• Significant experience in enterprise client leadership across investment tech or institutional platforms; deep knowledge of Aladdin/eFront and the European institutional landscape. (Reflects expectations we set for senior ACE appointments in region.)
• Cross‑functional execution with ACS, Implementations and Product/Engineering to drive adoption and outcomes at scale.
• Commercial acumen: pricing/renewals, pipeline governance and structured “harvesting” motions.
• Controls & assurance literacy to support client DDQs and RFPs (e.g., SOC assertions) and articulate our cloud posture (Azure).
• Track record shaping regional strategy, leading multi‑country teams, and delivering value realization programs at scale.

Leadership attributes

• Client‑first & outcome‑oriented; able to turn client strategy into a co‑created, measurable plan.
• People developer who builds empowered, diverse teams and a clear SRM/VD operating model.
• Influencer & integrator across Product, Services and Sales; crisp, credible communicator in executive settings.
• Calm under pressure with disciplined incident governance and consistent client communications.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.