Technical Product Manager, Aladdin Studio, Associate

About this role

BlackRock Aladdin business is uniquely positioned to address the industry’s investment management and financial technology demands. The various business departments within Aladdin entity are passionate about providing clients with highly scalable end-to-end investment management solutions for both Public and Private markets.

The Aladdin Client Business (ACB) entity is effectively responsible to grow the Aladdin business with our existing external clients, implement our solutions and handle the relationship & services across the lifetime of our clients.

About this role

The role sits within our Alternatives Client Engagement (ACE) team that is responsible to expand our footprint within our existing client base as well as minimize revenue attrition and provide outstanding user experience on our technologies: user adoption, value delivery and client happiness are key objectives for our teams.

The successful candidate will be an integral part of the Client Engagement team and will assume a Client Relationship Manager position, servicing our clients in the UK and Ireland, across a range of activities including relationship management, business development, churn prevention and value delivery.

The candidate should have a solid finger pulse of the client’s entire organization and be imbedded into the client’s key decision makers and business leaders to drive adoption and growth. Problem solving (with commercial focus) and client facing skills and are a must.

Key Responsibilities:

• Lead and establish strong personal relationships with clients who use BlackRock’s eFront solutions for private markets and represent BlackRock’s software business (Aladdin) in a compelling fashion.

• Serve as a trusted advisor to our clients, seeking to identify, understand, and solve sophisticated problems.

• Develop a strong working relationship with client’s operational teams to promote adoption of our technologies, including developing training and marketing materials for client use.

• Liaise with the client's key collaborators with focus on building connectivity with client’s senior management to understand their business objectives and needs, through coordinating regular business review meetings

• Develop positive relationships with all groups within BlackRock to ensure an excellent client experience:

• Work with local Business Development and implementation teams to equip clients with solutions need to scale and grow their business

• Coordinate with our Support organization and our Product Management & Engineering organization to provide the best service to clients.

• Handle client relationships with 3 major objectives:

• Expand footprint (harvesting)

• Prevent revenue attrition (churn)

• Ensure client happiness (health score)

Skills and Qualifications:

• 7 years + in the FinTech industry (as a client, in a consulting company, with a technology provider)

• Based in the UK (preferable London or Edinburgh)

• Proficient in English and additional European language is a plus (French)

• Ability to establish relationships across a broad range of backgrounds from IT, operations, investment teams to C-suite

• Ability to uncover and meet the needs of external clients; build strong working partnerships with clients and internal organization; act with vitality and work hard to address client demands; effectively manage clients’ expectations and deliver valuable service; Capable to manage client relationship from tactical/operational to strategic.

• Deep knowledge of capital markets – private market focus (Privet Equity, Private Credit, Infrastructure, Real assets); understand the business, financial and technical terminology, including how organizations operate, compete, profit and grow.

• Technologically “aware”, familiar with technology jargon and able to be conversant with clients and visualize opportunities. Technology knowledge is significant, but a deep skillset is not vital.

• Committed to gaining relevant knowledge, skills and experience in commercial markets; uses market expertise and savvy to demonstrate this role; stays passionate about the business and maintains current knowledge about competitor products and services.

• Strong project management and coordination skills

• A consultative approach to understanding client needs and a passion for solving problems

• Outstanding communication and presentation skills, with the ability to convey sophisticated concepts simply and clearly to clients.

• A self-starter mentality and strive to succeed in a fast-paced, high-intensity environment, working as part of a multi-disciplinary global team

• Emotional ownership, pride in what you do and a strong team ethos

• Comfortable working diverse and multi-cultural environment

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.