Workplace Operations Lead, Vice President

About this role

Job purpose | Background

Reporting to the India Head of Workplace Experience, this position is responsible for coordination of workplace experience activities within Gurgaon. This position must ensure business needs are understood, and appropriate best value solutions are delivered to internal clients and stakeholders, while also ensuring that global/local/regional Workplace Experience policies, standards, and procedures are socialized and implemented within their location.  Concurrently, this resource is expected to proactively identify opportunities for change and develop business cases for implementation.

Key Responsibilities

• Delivery of Workplace Experience:  To work with stakeholders and internal clients in the development, management, and implementation of strategic Global/ Regional/ Local Initiatives for Gurgaon.

• Collaboration with Local/ Regional Functions:  Work with Local and Regional functional leads to ensure programs and projects are successfully delivered and implemented.  On a day-to-day basis, partner with Local/ Regional functions to deliver exceptional service to internal clients and stakeholders.  This includes, but is not limited to local, practical resolution of issues based on an agreed collaborative model; escalation for resolution when necessary; and support of functional resolution.

• Team Leadership and People Development:  Is responsible for driving a high-performance culture; leading and developing a One-BlackRock focused site team (including but not limited to full time & outsourced vendor staff), exemplifying BlackRock, and Workplace Experience core principles.  This individual will build and manage an inclusive & diverse team grounded in BlackRock’s principles, with responsibility for developing direct reports.

• Financial and Risk Management:  Must focus on operational, financial, and reputational risk, managing activities to meet defined metrics. Provide consistent oversight and management of established financial objectives.  Lead the development of annual site budgets to achieve financial targets and provide supervision to ensure targets are met.  

• Vendor Management:  Is responsible for developing and maintaining supplier relationships, for their location.  Additionally, is responsible for escalating functional supplier issues appropriately, in a timely manner.  Is expected to participate in supplier QBRs (or other regular contract reviews); and is further expected to monitor performance against contract terms, i.e., KPIs and SLAs.

• Projects and Program Management:  Will support Hub lead in overseeing local projects in collaboration with regional and global functional organizations.

• Sustainability:  Is responsible for their site’s impact on the environment, supporting local activities as well as participating in global initiatives.

Specific skills

• Business management

• Demonstrated financial literacy

• Successful in developing, managing, and tracking budget performance

• Track record of managing/supporting sites independently

• Working knowledge of travel management issues

• Demonstrate working knowledge of projects, lease understanding

• Working knowledge to develop SOW, SLA & KPI’s

• Working knowledge of Health & Safety requirements

• Experience of working with Business Continuity and Corporate Security

• Excellent verbal and written communication skills in English

• Proficient in the use of computer applications, including IWMS, data analysis tools including spreadsheets for financial analysis, etc.

• High degree of organization and ability to manage multiple projects and tasks simultaneously

Competencies

• Should have at least 13-16 years of industry experience, at least 2 years should be of an independent site responsibility.

• Results Oriented:  Must operate in time bound action plans in all areas of responsibility and must ensure that deliverables are met according to schedule.

• Leadership and Influencing skills:  Must be comfortable working in a matrix organization, with a strong focus on collaboration combined with interpersonal skills and the ability to influence outcomes

• Strong emotional intelligence

Qualifications 

• FMP or equivalent.

• Hotel Management/ Graduate University background preferred.

• Client service experience required.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.