ContactHR Analyst

About this role

Team Overview

The firm’s Human Resources function is at the leading edge of diversity and operational excellence, representing over 30 nationalities and supporting employees across 45+ languages globally and we are seeking an Analyst – HR Operations & Platform to provide primary HR operational support for Japan, while contributing to broader APAC HR operations and digital HR initiatives, including AskHR and AI‑driven solutions.

Role Overview

The HR Operations & Platform Analyst will support end‑to‑end HR operational delivery across Rewards, Recruiting, Talent Development, and Employee Lifecycle processes, while actively contributing to AI‑enabled service delivery models such as AskHR.

This role is ideal for HR professionals who thrive in a fast‑paced, global environment, are comfortable working early shifts aligned to APAC time zones, and are keen to build expertise in HR operations, automation, and digital HR platforms.

Key Responsibilities

Core HR Operations

• Serve as a primary HR operations support contact for Japan, partnering with employees, managers, and key identified stakeholders across APAC.

• Partner closely with internal HR teams including Payroll, Rewards, Recruiting, Talent Development, and HR Business Partners to resolve employee and manager inquiries within defined timelines.

• Deliver high‑quality, customer‑focused HR support, providing accurate information while applying strong problem‑solving skills.

• Execute, review, and audit HR transactions across the employee lifecycle, including onboarding, employee data management, employee documentation, reporting, payroll inputs, and terminations/transfers.

• Develop a strong understanding of end‑to‑end HR processes and act as a capable backup for other team members across APAC coverage.

• Review, execute and audit HR transactions relating to employee lifecycle.

• Identify and implement process improvement and standardization opportunities, including automation initiatives.

• Balance BAU responsibilities with participation in projects, regional initiatives, and continuous improvement workstreams.

• Create, update, and maintain process documentation and SOPs.

• Collaborate with regional and global peers to share best practices and drive consistency across HR operations.

AI‑Driven Operations

• Support day‑to‑day operations of BlackRock’s AI‑enabled HR support platform, by ensuring accurate handling of employee inquiries and seamless escalation where required.

• Partner with HR stakeholders to drive AI adoption, improve knowledge accuracy, and enhance the employee experience through digital self‑service.

Experience & Qualifications

• 1–4 years of relevant experience in HR Operations or a similar HR delivery role.

• Bachelor’s degree required (BBA / B. Com preferred).

• MBA / Post‑Graduate qualification in HR is an added advantage.

• Japanese language skills (reading, writing, and speaking) are preferred, given primary Japan support coverage.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office is essential; Workday and ServiceNow experience required.

• Broad understanding of HR concepts, processes, and their interdependence.

• Experience in financial services or investment banking is preferred but not mandatory.

• Willingness and ability to work early morning India shifts aligned to APAC business hours.

Core Competencies

• High attention to detail and accuracy

• Strong problem‑solving and analytical skills

• Ability to perform effectively in a fast‑paced, high‑volume global environment

• Collaborative mindset with experience working across regional and remote teams

• Interest in AI, automation, and digital HR platforms

• Customer‑focused with a strong service orientation

• Adaptability, resilience, and ability to manage competing priorities

• Clear, confident, and impactful communication

• High standards of confidentiality and professional discretion

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.