Client Experience Reporting Solutions - Vice President/Director

About this role

Description

BlackRock's Client Experience Reporting Solutions team ensures that BlackRock meets our clients' need for data, through the provision of market leading reporting solutions and effective client service. As a part of the Reporting Solutions team you will formulate the successful delivery of critical investment reporting on complex products for our client base.  In particular you will be responsible for requirements gathering and the formulation of implementation planning, developing deep knowledge of our reporting technology and deploying those tools to achieve successful outcomes in a deadline-driven environment.  Our uniquely positioned team will place you at the centre of a wide stakeholder network within BlackRock and you will build partnerships with our client-facing teams, project teams and data providers to achieve an enhanced client experience. 

Responsibilities will include the following:

• Overseeing key monthly and quarterly reporting cycles for clients across Europe, Middle East and Africa
• Overseeing onboarding and implementation process for new clients, partnering with our client service, data stakeholders and onboarding team to build customized client reporting solutions
• Learning and displaying strong knowledge of client portfolio structures and responsibility for seamless integration of client change events into client reporting
• Contributing feedback and improvements to technology enhancement programmes; focus on roll-out of tools to solve reporting risk and inefficiencies and long-term improvement of the reporting product 
• Learning and understanding new asset management concepts in order to contribute to reporting solution visualization
• Responsibiliy for deployment of controls and risk mitigation measures on team on a daily and regular basis to ensure successful client service.  In particular ensure reporting is in offering with regulator requirements in EMEA
• Developing strong networks with internal stakeholders to review and plan improvements to client data delivery
• Building the overall team culture in line with BlackRock principles and providing strong career pathways for talent

Requirements:

• Suggested 5-10 years experience in asset management with people management experience essential
• Strong skills in data visualization
• Experience in communication to wide audiences and ability to synthetise priorities through groups
• Tech first mindset and curiosity; experience solving problems through technology
• Strong problem solving skills with the ability to synthesize information, summarise issues and suggest solutions
• Ability to operate effectively under tight deadlines with strong emphasis on appropriate prioritization
• Experience in deployment of reporting tools or technology
• Use/knowledge of Python would be advantageous

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.