Associate, Relationship Manager - Client Service

As part of this, CEM invests in partnerships with local industry participants such as clients’ outsourced service providers to drive better outcomes for our clients and for BlackRock. In addition, CEM continues to evolve in line with industry and client trends and positions BlackRock as the class leader in service quality.

The Opportunity:

The UK Defined Contribution Pensions CEM team (“DC CEM”) is looking for a new team member to join them in the Edinburgh. The DC CEM team consists of five Client Service Officers (“CSOs”) based in London and Edinburgh, who cover a variety of product offerings and asset classes for UK DC Platforms and Pension Schemes.  

As the role interacts with other departments (such as Sales, Legal, Compliance, Portfolio Management, Product and Business Operations, amongst others) you will enjoy the opportunity to gain knowledge about the value-chain within BlackRock, its position in the market and the wide range of products and capabilities that we offer. 

CEM continues to evolve towards an increasingly client-centric service model, therefore opportunities will exist for hardworking individuals to take on greater levels of client ownership and develop strong client relationship management skills.

This role provides an opportunity to learn about ourinvestment management business and the ever-evolving landscape of DC retirement solutions.You will resolve operational client issues and escalate complex matters to internal partners as well as supporting senior team members with their strategic clients.

Role Responsibilities

• Establish a positive relationship with complex DC Platform and DC Scheme clients to build a deep understanding of their organization and the investment solution

• Demonstrate your deep client knowledge to understand how BlackRock can continuously improve its service proposition 

• Support the design and documentation of a servicing standard that meets each client’s needs

• Deliver a dedicated service experience that exceeds this standard through proactive engagement

• Partner with implementation team members, to onboard and handle ongoing change to your client mandates

• Partner with colleagues and functions across BlackRock to innovate and develop new technology and operational processes that continue to improve your clients’ servicing experience

• Execute the operational service offering in partnership with operational groups across the firm and our key third party providers

Experience and Skills

The successful candidate will exhibit the following set of experiences and skills:

• 3+ years of experience in client service, operations, sales or portfolio management support

• Financial services experience including understanding of financial instruments, and with a keen interest in learning more about the asset management industry

• Ability to understand complex investment portfolios and experience with associated operating models

• Strong understanding of the key operational activities required to support insurance mandates is preferred

• Understanding of the regulatory landscape and how it impacts insurance clients is preferred

• Proven client management skills and service philosophy

• Ability to present complex information to key stakeholders and/or clients in digestible format to help drive conversation

• Naturally exudes emotional ownership for client needs

• Confidence to form and deliver a clear opinion and articulation of your rationale

• Excellent interpersonal skills and team-approach attitude

• Operates optimally under pressure and working to tight deadlines

• Proficiency in independently prioritising own work

• Appreciation for importance of process to handle risk

• A quick and curious learner who seeks to improve themselves and those around them

• A solutions-oriented self-starter who anticipates and prepares for potential problems; identifies problems that arise and advances in a timely manner with potential solutions presented.