Vice President, Senior Experience Manager

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

We believe the future of fund distribution is digital. As digital adoption skyrockets around the world, we have an outstanding opportunity to shape how the investment industry will evolve. We are on a mission to simplify and democratize the ability to make better investment decisions, by delivering BlackRock’s insights and products through delightful digital experiences. Are you with us? 

We’re looking for a senior experience manager to oversee multiplewebsites in EMEA. They will drive great digital experiences for clients, at scale, across multiple websites. This position acts as a connection point between Global Digital and EMEA Marketing teams, ensuring that local needs are met while maintaining global efficiencies. 

Reporting Structure:

The Senior Experience Manager will report to the Head of EMEA Digital.

Main responsibilities:

• Lead a web content operating model to activate marketing priorities and global firm activities across the EMEA web ecosystem.

• Support the migration to a new content management system, ensuring continuity, adoption, and improved processes, with a view to drive long term transformation.

• Manage overall site health including but not limited to user journeys, content & pages for consistency and broken links 

• Partner with Marketing teams to create, translate, scale and maintain digital experiences across websites.

• Coordinate with global publishing group to ensure smooth operational model, high publishingstandards and that issues are being raised and resolved on the site 

• Oversee strategic topics such as accessibility, SEO and page performance and coordinate with relevant teams to ensure we are performant, compliant and meeting the highest standards 

• Ensure urgent updates are made to site in fast market moments e.g. Geopolitical crises

• Deliver site analytics at a regional and country level, highlighting key performance indicators (KPIs) and user insights in alignment with the Marketing and Media Functions (MMF).

Essential skills / experience

• Several years’ experience overseeing experiences for awesome digital products and propositions, ensuring experience is delightful for clients throughout the product lifecycle

• Excellent written and verbal communication skills with ability to build excitement and consensus among the core team, our partner groups and executive management

• Ability to take complex customer and business problems, break them down in a clear, structured way and build novel, creative solutions that solve business and client needs

• Experience with using agile to build a transparent, inclusive and focused environment for teams to deliver their best work

• Proven track record driving an initiative to completion, making informed trade-offs as new informationemerges and sweating the last 5% of the details that make a product our users love and our team is proud of

• Supremely organized and able to prioritize your time to have the greatest impact on the team and on our initiatives

• Skilled at working effectively with cross functional teams in a matrix organization

• Flexible, collaborative, empathetic leader who doesn’t mind getting hands on when required to help the team

• Curiosity for our business, clients and mission

Office location: Budapest (HU)

Our hybrid work model

Beginning in September, all employees will shift to at least 4 days in the office per week, with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.