Admin Coordinator, Client Experience

About this role

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,

2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,

3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and

4.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management

Role Responsibilities:

• Deliver and execute administrative duties for the team, supporting the Admin Lead in day-to-day activities.

• Perform precise and effective calendar management across global time zones, including complex coordination of meetings and video conferences.

• Coordinate all business travel (domestic and international), including air and ground transportation, hotel reservations, visas, and other travel documentation.

• Process expenses and compliance documentation in line with company policy.

• Plan small internal/external events (e.g., strategy sessions, conferences, social events), coordinating logistics such as rooms and meals.

• Serve as the main point of contact for external visitors, preparing for visits in advance (e.g., coordinating with security, sending necessary forms).

• Support onboarding of new hires and offboarding of leavers, including technology and proprietary materials.

• Use Microsoft Office and collaboration tools proficiently to support recurring activities.

• Store documents in suitable locations for the team or business (Shared Drive/SharePoint/OneDrive).

• Stay up-to-date on trainings and make simple edits to materials as requested.

• Maintain confidentiality and use discretion when handling sensitive information (e.g., credit cards, passport/visa details).

• Independently follow up with others to ensure action items are fulfilled.

Experience:

• Delivers tasks on time with strong attention to detail and a sense of urgency.

• Communicates clearly, responds professionally, and builds positive rapport with colleagues and management.

• Proficient in Microsoft Office and collaboration tools; comfortable navigating internal systems and platforms.

• Applies current administrative processes and policies and keeps up-to-date with changes and updates.

• Flexible and adaptable to changing priorities; resourceful in finding information and solutions.

• Maintains confidentiality and uses discretion when handling sensitive information.

• Works well independently and as part of a team, demonstrating a positive and collaborative attitude.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.