Vice President, Subadvisory Client Service

About this role

BlackRock Client Experience Delivery –

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management

Client Experience Delivery Team Overview

Exceeding the service expectations of our most complex clients at all stages of the client lifecycle is equal in importance to strong investment performance. The Client Experience Delivery Team (CXD) is a pillar within BlackRock’s Client Experience division and is responsible for delivering a dedicated onboarding and servicing experience to the firm’s institutional clients including Financial Institutions.

The team’s role within the Client Experience division is to drive the delivery of superior client experience for our clients, whilst ensuring we help build scale and evolve BlackRock’s overall client servicing capabilities.

Client Service Officer Role Overview

CSOs are dedicated client servicing leads for an assigned group of Subadvisory clients. CSOs build deep and trusting relationship with the client from a very early stage of the firm’s overall relationship and continue this partnership into an ongoing dedicated servicing role. By working with some of the firm’s most complex and demanding clients, CSOs will challenge themselves to understand intricate operating models and unique servicing requirements in order to provide a differentiated client experience. Through proactive engagement CSOs will have the satisfaction of delivering the best of BlackRock to clients with the goal of exceeding their servicing expectations.

Role and Responsibilities

• Establish trusting relationships with complex clients, to provide independent service support.
• Builds proactive operational service plans, aligned with client expectations and strategic delivery initiatives.
• Act as the connector between clients and the broader organization to ensure delivery of operational needs, partnering with relationship management, onboarding, third-party service providers, trade operations, portfolio management, and product specialists
• Deliver thoughtful client experience through every stage of onboarding.
• Ensures relevant teams understand timely and accurate client requests (reporting, price files, data etc.)
• Provide operational support to the sales process, including input on RFPs, pitch participation, and operational content in new business due diligence.
• Participate in projects/initiatives (regulatory, platform and/or client) that impact the client.
• Thrives in a culture of excellence, innovation, communication, and accountability

Experience and Skills

The successful candidate will exhibit the following set of experiences and skills:

• Minimum 5-7 years in a client facing role
• Fluent professional English verbal and written skills
• Proven client management skills with a strong service philosophy
• Ability to understand complex investment portfolios and associated operating models
• Strong understanding of the key operational activities required to support large, sophisticated clients
• Problem solver who seeks to innovate and design solutions
• Attention to detail, strong comprehension skills, lateral thinking capabilities.
• Efficiently handles deadlines, self-motivated and able to work independently, while collaborating with the team.
• Ability to build and grow relationships with clients and internal partners.
• Naturally takes emotional ownership of client needs
• Excellent communication skills and a team-oriented mindset.
• Operates effectively under pressure and working to tight deadlines
• Proficiency in independently prioritizing own work
• Appreciation the importance of managing risk
• Understanding of the regulatory landscape and how it affects our clients

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.