Analyst, Knowledge Management

About this role

As a CX Knowledge Management Analyst, you will collaborate with the Head of Client Experience (CX) Knowledge to implement innovative knowledge strategies and manage daily operations, offering a unique opportunity to make significant impact.

Key Responsibilities

Content Management

• Curate, organize, and maintain knowledge content, ensuring it is accurate, up-to-date, and easily accessible to all team members.
• Manage and oversee knowledge governance to ensure compliance with organizational policies and standards.
• Develop and manage databases, intranets, and other storage systems for knowledge content.

Support and Training

• Empower employees by providing comprehensive support and training on knowledge management tools and systems.
• Create training resources, conduct knowledge sharing sessions and training programs for staff members.

Promoting Knowledge Sharing

• Champion a culture of knowledge sharing and collaboration across the organization.
• Facilitate knowledge sharing throughout operational processes, systems and governance.

Strengthening Links

• Enhance connections between knowledge sharing and information systems to improve integration and facilitate seamless information exchange.
• Work closely with technology partners to ensure systems are well-integrated and support knowledge management goals.
• Continuously identify and explore opportunities to standardise best practices.

Skills & Experience

• Bachelor’s degree in information management, business, communications, or a related field.
• 1-2 years professional experience working in a knowledge management or related role.
• Experience managing large amounts of information and data.
• Experience working with information systems, CRM and client platforms.
• Excellent working knowledge of MS Office, including Outlook, Word, Excel and PowerPoint.

What we look for

• Exceptional organizational and analytical capabilities: adept at managing tasks efficiently and leveraging data to drive informed decisions.
• Outstanding communication: proficient in verbal and written communication, and capable of delivering engaging presentations.
• Superior planning and time management expertise: skilled in prioritizing tasks to meet deadlines effectively.
• Excellent interpersonal abilities: adept at fostering teamwork and building strong relationships with stakeholders.
• Meticulous attention to detail: consistently ensures accuracy and thoroughness in all tasks.
• Ideal candidates will possess a natural curiosity and entrepreneurial spirit: They will be bold and willing to experiment, learning from their experiences. These individuals are dedicated to their work and committed to seeing projects through to completion.

This role is crucial for ensuring that our knowledge assets are effectively managed and utilized to support the organization's goals and objectives. If you are passionate about knowledge management and have the skills and experience required, we encourage you to apply.

For Atlanta, GA Only the salary range for this position is USD$76,000.00 - USD$95,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.