Aladdin Client Service, Associate

About this role

Job Description

Business Unit Overview:

The Service Bureau role is part of the Aladdin Product Services within BlackRock Solutions’ Aladdin Business unit. BlackRock Solutions’ mission is to provide BlackRock with the best risk analytics and investment management platform, as well as to use this platform to offer a variety of tools and services to other large institutional investors. The Aladdin Solutions Center provides front-line support and training for Aladdin, BlackRock’s proprietary Trading System software. The Service Bureau team focuses on administering client requests, specifically as they relate to setting up client-specific data within Aladdin. This data is critical to the functionality of the system.

Job Purpose/Background:

An Associate in the Service Bureau team is responsible for monitoring incoming requests, handle the requests and then communicate back with the requester as well as maintain a log of all requests completed and in progress. You will be responsible for monitoring clients’ requests and making sure their queries are being handled in a timely manner and client SLAs are being met. 

Key Responsibilities:

• Setting up and maintaining Portfolios on Aladdin
• Creating accounts for clients on Aladdin and providing them access.
• Maintaining Counterparty Setups including Broker desks and Settlement Instructions
• Managing Data questions for external clients
• Technical Support – run or modify existing ad-hoc SQL queries, etc.
• Preparing Quarterly SLA’s for external Aladdin Clients.
• Should be able to discover opportunities for automation and inquiry elimination
• Accurately record and present all metrics related to work to enable management to have a good view of team productivity and efficiency
• Work with high levels of accuracy and follow compliance rules
• Lead all aspects of key Aladdin related technology exercises to ensure accurate execution and key client communications.
• Constantly evaluate systems, processes, and procedures for inefficiencies, and make recommendations for improvement.
• Organise and participate in cross-training efforts.

Knowledge/Experience:

• College graduates/MBA with 5+ years of corporate experience
• Strong computer skills are required, and an understanding of relational database concepts. SQL is a plus.
• Have a good working knowledge of MS Excel, PowerPoint, and Office
• Excellent organizational skills; extremely detail oriented
• Ability to perform in a fast-paced environment; strong time management skills, with an ability to handle multiple assignments concurrently
• Knowledge of financial instruments and markets is beneficial
• Asset Management or Broker/Dealer Trade Processing or Operations background is a plus
• Client service orientation and solid oral and written communication skills
• A candidate with previous team handling experience would be preferable but not Mandaotry

Desired Skills/ Qualifications:

• Post graduate with a strong academic background in a variety of analytical, financial, and technical degrees including, but not limited to: Finance, Engineering, Computer Science, Math, Physics, or Statistics

​Competencies:

• Strong analytical and planning skills, with the ability to function in a fast-paced environment with attention to detail and a strong work ethic
• The ability to work as part of a team in a fast-paced environment
• Excellent oral and written communication skills; very client-service-focused
• Positive attitude and a team player
• Boundless creativity and the desire to constantly learn

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.