Associate – Aladdin Business, Product Expert, Operations

Team Overview:

Aladdin Client Services role is part of the Aladdin Product Services within BlackRock Solutions’ Aladdin Business unit. BlackRock Solutions’ mission is to provide BlackRock with the best risk analytics and investment management platform, as well as to use this platform to offer a variety of tools and services to other large institutional investors. The Aladdin Client Services provides front line client services and training for Aladdin, BlackRock’s proprietary Investment and Trading management system.

Job Purpose/Background

Every day, the Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy.

Our team is known for

Being subject matter experts with a reputation for getting the job done. We…

• Deliver exceptional customer service to users, every time

• Solve difficult problems by providing innovative solutions

• Collaborate with others because we know we can do more together

• Figure out what needs to get done and then do it

• Learn every day, question everything, and embrace change

• Foster a fun, innovative team atmosphere

As an Associate you will

Answer questions and help our clients run their businesses on Aladdin: You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.

Use technology to solve problems: Use technical skills (like SQL, UNIX, Python) to ensure the accuracy of large analytical data sets, automate processes with scripts and efficiently query information from a vast database.

Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.

Work on a global team, with a local presence: Our support model follows the sun –if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.

Key Responsibilities:

• Develop expertise in Aladdin Risk models, modeling of different asset class analytics

• Answer client’s investment related questions, e.g. VaR, Tracking Error, Risk models, Understand client’s nuances

• Deploy markets knowledge in conjunction with fluency in risk analytics and the Aladdin platform across asset classes

• Build strong working relationships with portfolio and risk managers, financial modelling group and different analytics teams while communicating and explaining new Aladdin capabilities to internal and external client base

• Work as global team and connect with global counter parts to help drive local initiatives

• Help train and manage junior analyst within team

• Work with high levels of accuracy and follow compliance guidelines

• Constantly evaluate systems, processes, and procedures for inefficiencies, and make recommendations for improvement

Knowledge/Experience:

• 4-6 years’ experience in financial industry

• Excellent organizational skills; extremely detail oriented

• Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes

• Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spreads, Beta and VaR

• Demonstrated technical ability to use SQL, UNIX and/or programming languages like Python

• Able to develop good working relationships with stakeholders

• Demonstrated success in a high-paced environment

Qualifications:

• Degree in Finance, Engineering or Technology would be preferred

Competencies:

• Excellent oral and written communication skills in English; very client service focused

• Strong analytical skills, attention to detail, a strong work ethic

• Must be detail orientated, possess initiative and work well under pressure

• Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an aptitude for learning these aspects of the job

• Positive attitude and a team player

• Be able to work and deliver under minimal supervision/independently

• Prior experience in an investment management firm is a plus

• Additional foreign language skills is a plus