Aladdin Business, Client Experience, Associate

About this role

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock’s mission is to create a better financial future for our clients. We have a responsibility to be the voice of the investor, and we represent each client fairly and equally. Constant communication with a diverse team of partners strengthens us and delivers better results for our clients. Continuous innovation helps us bring the best of BlackRock to our clients. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

Are you a highly motivated professional interested in building a career in FinTech?  Can you shape and enhance clients’ investment processes?  Do you thrive on working with clients and internal teams to solve complex problems?

Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges?

If this sounds like you, then join our Aladdin® business.  As a member of one of BlackRock’s fastest growing areas, you will have the technical and client-facing skillset to work on the complete investment lifecycle – leveraging cutting edge technology to help some of the largest institutions and investors in the world.

In this role, you will:

• Own, alongside client team, the comprehensive oversight and delivery of service for clients of the Aladdin® business, connecting multiple partner teams to deliver a cohesive client experience

• Own relationships with client SME’s and “super-users” of the platform

• Develop a deep understanding of your client’s business objectives, and leverage Aladdin expertise to achieve their organizational goals

• Build strong relationships within BlackRock Solutions , in support of your clients

• Utilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients.

• Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform

• Contributes to cross-functional initiatives aimed at reducing client issues

• Implement internal process adjustments to elevate client experience and reduce incident count

• Ensure timely and accurate day-to-day BAU client support, in partnership with internal teams

• Host service KPI meetings and oversee holistic service metrics, proactively monitoring inquiry health.

• Adapt internal best practices to improve aspects of service as identified in KPI metrics

• Identify workflow gaps and areas for synergy across client base and work with partner teams to implement solutions in mass

We have:

• The feel of a start-up with the backing of the world’s largest asset manager

• A dynamic environment with professional growth opportunities and a welcoming employee culture

• Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions

• An organization that prides itself on delivering a superior user experience

You have:

• A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows

• Familiarity with buy-side investment management workflows, proficient in market trends 

• A consultative approach to understanding client needs and a passion for solving problems

• Well organized with the ability to manage multiple priorities with a hands-on approach

• Strong interest in technology and an aptitude for learning new systems

• Emotional ownership, pride in what you do and a strong team ethos 

• Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management

• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients

• Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team

• 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm.

You may have:

• Direct portfolio / risk management, trading, compliance, or operations analyst experience

• Proficiency in working with large sets of data

• A working knowledge of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin

Who are our clients?

• Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software.

For California only the salary range for this position is $115,000 – $140,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.