Aladdin Client Business, Client Experience, Associate
Edinburgh, GB
Sales & Relationship Management
Description
About this role
Aladdin Client Business, Client Experience, Associate
Are you a highly motivated professional interested in building a career in FinTech? Can you shape and enhance clients’ investment processes? Do you thrive on working with clients and internal teams to solve complex problems?
Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges?
If this sounds like you, then join our Aladdin® business. As a member of one of BlackRock’s fastest growing areas you will have the technical and client-facing skillset to work on the complete investment lifecycle – leveraging cutting edge technology to help some of the largest institutions and investors in the world.
In this role, you will:
o Own the comprehensive oversight and delivery of service for clients of the Aladdin® business, connecting multiple partner teams to deliver a cohesive client experience
o Own relationships with client teams, including SMEs and senior stakeholders (e.g., Head of Risk, Head of Fixed Income desk, Head of Compliance, Head of Platform management etc.)
o Develop a deep understanding of your client’s business objectives, and help leverage Aladdin expertise to achieve their organization’s goals
o Build strong internal relationships within BlackRock Solutions, and the wider BlackRock globally, in support of your clients
o Mobilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients
o Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform
o Work with support team representatives analyzing service patterns and themes and be accountable for navigating internal process adjustments to elevate client experience
o Host service KPI meetings and oversee holistic service metrics
o Adapt internal best practices to improve aspects of service as identified in KPI metrics, strategically identify root causes of systemic issues, and proactively solve them in collaboration with internal teams
We have:
o The feel of a start-up with the backing of the world’s largest asset manager
o A dynamic environment with professional growth opportunities and a welcoming employee culture
o Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions
o An organization that prides itself on delivering a superior user experience
You have:
o A broad technical knowledge of either Investment Operations or Trading. Several of the following areas are desirable: Transaction Management, Derivatives & Collateral Management, Corporate Actions, Reconciliations, Trading and FIX protocol
o Aladdin knowledge preferred but not essential
o Familiarity with buy-side investment management workflows, proficient in market trends
o A consultative approach to understanding client needs and a passion for solving problems
o Well organized with the ability to manage multiple priorities with a hands-on approach
o Strong interest in technology and an aptitude for learning new systems
o Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management
o Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
o Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team
o 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm.
o Business fluent in English, with knowledge of German, French or Italian considered as a plus
You may have:
o Direct trading, compliance, or operations analyst experience
o Proficiency in working with large sets of data
o A working knowledge of SQL, UNIX, Python, or similar tools, and/or Aladdin
Who are our clients?
o Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Job requisition #
R241725
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“It’s like a family here—my team’s atmosphere is incredibly welcoming and diverse, both in origins and in the way we think. Everyone is open-minded and respectful.”
Who we are
As a people-centric business, our long-term sustainability depends on our employees and culture. We have more than 16,000 employees in 35+ different countries who speak over 80 languages. We also serve millions of clients from different cultures around the world. We believe a wide range of perspectives and talent is crucial to creating a richer culture for our employees and a better experience for our clients.
How we typically hire experienced professionals
Online Application
Upload your resume and enter some basic details about your employment history. We recommend focusing on applying to the roles that are best aligned with your experience and goals. It may take us some time to get back to you, so we ask for your patience as we thoughtfully consider and review all applications we receive.
Recruiter Conversation
If selected to move forward, you’ll have a high-level conversation with a recruiter to discuss the role in more detail and hear more about your experience and career aspirations who will determine if you’re a potential match.
In-person/Virtual Interviews
Selected candidates meet with members of the BlackRock team. There may be a couple of rounds of interviews, where you’ll have the opportunity to meet a mix of employees you’d be working with and gain a clear understanding of the role and our culture.
Offer
At the offer stage, we will present a total compensation package. All offers are subject to background checks and other pre-employment clearances.
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As a global investment manager and fiduciary to our clients, our purpose at BlackRock is to help everyone experience financial well-being. Since 1999, we've been a leading provider of financial technology, and our clients turn to us for the solutions they need when planning for their most important goals.