Description
About this role
BlackRock Overview:
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
Purpose and Scope:
The Product Expert team is seeking to hire a Trading Product Support Expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Services, working specifically on the trading product and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally the Product Experts will work closely with our Aladdin development team(s) in order to help drive and improve platform supportability and stability by partnering on strategic tooling initiatives.
Key Responsibilities
· Engage with Aladdin users on trading workflows, product, process and service
· Drive support initiatives by engaging regularly with development teams
· Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve
· Act as key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business
· Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
· Analyze client inquiry trends using data and user feedback and implement solutions to improve
· Identify function gaps and areas of strategic improvement from a product perspective
· Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
· Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
· Develop skills to become technically proficient in all workflows within the trading product team
· Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring
Desired Qualifications
· In-depth technical understanding and knowledge of the trading and FIX process/protocol
· 5+ years in a client or vendor facing trade support role
· Previous knowledge and experience of order management (OMS) or electronic trading systems (EMS)
· Previous experience with Fixed Income trading products.
· Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
· Strong presentation skills and ability to tailor approach to all corporate levels
· Outstanding communication and interpersonal skills
· Technically proficient, experience in diagnosing root cause and ability to problem solve
· Experience of automation tools and support tooling experience
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
Job requisition #
R241447
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“BlackRock has a major focus on technology. I don’t feel like a tech person at a finance firm. I feel like a tech person at a technology company who happens to do finance. It’s exciting.”
Who we are
As a people-centric business, our long-term sustainability depends on our employees and culture. We have more than 16,000 employees in 35+ different countries who speak over 80 languages. We also serve millions of clients from different cultures around the world. We believe a wide range of perspectives and talent is crucial to creating a richer culture for our employees and a better experience for our clients.
How we typically hire experienced professionals
Online Application
Upload your resume and enter some basic details about your employment history. We recommend focusing on applying to the roles that are best aligned with your experience and goals. It may take us some time to get back to you, so we ask for your patience as we thoughtfully consider and review all applications we receive.
Recruiter Conversation
If selected to move forward, you’ll have a high-level conversation with a recruiter to discuss the role in more detail and hear more about your experience and career aspirations who will determine if you’re a potential match.
In-person/Virtual Interviews
Selected candidates meet with members of the BlackRock team. There may be a couple of rounds of interviews, where you’ll have the opportunity to meet a mix of employees you’d be working with and gain a clear understanding of the role and our culture.
Offer
At the offer stage, we will present a total compensation package. All offers are subject to background checks and other pre-employment clearances.
Fraud alert: Recruitment scams
Please be alert to fraudulent BlackRock job postings on external websites. All BlackRock jobs for which we are externally recruiting are posted here on our careers site.
BlackRock will never ask candidates to interview via chat or text, nor ask for an upfront payment or deposit. If you believe you have been exposed to this scam, please contact us at informationsecurity@blackrock.com to share any relevant details you may have.
As a global investment manager and fiduciary to our clients, our purpose at BlackRock is to help everyone experience financial well-being. Since 1999, we've been a leading provider of financial technology, and our clients turn to us for the solutions they need when planning for their most important goals.