Relationship Manager – Client Service, Associate

About this role

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2023, the firm managed approximately $9.4 trillion in assets on behalf of investors worldwide!

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery- client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth- differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations- core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation- accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

Team Overview

Whole Portfolio Servicing (WPS) sits within the CX Delivery organization and is responsible for delivering personalized client servicing to deepen and grow some of our most complex and diverse client engagements. By building our capabilities to meet the broad needs of whole portfolio mandates, we create a differentiated servicing experience for the growing volume of large-scale strategic solutions partnerships. In the role of Client Service Officer (CSO) you will be a dedicated client servicing lead for BlackRock’s OCIO team.

Client Service Officer Role:

• Build relationships, foster connectivity & manage expectations with clients

• Navigate BLK to develop solutions to service challenges, making the firm feel small to clients

• Establish a positive relationship with complex OCIO clients and build a deep understanding of their organization and whole portfolio investment solution

• Demonstrate a deep client knowledge to understand how BlackRock can continuously improve its service proposition for complex clients

• Lead the design and documentation of a servicing standard that meets each client’s needs

• Deliver a dedicated service experience that exceeds this standard through proactive engagement

• Partner with specialized implementation team members, to onboard and handle ongoing change to your complex mandates

• Partner with colleagues and functions across BlackRock to innovate and develop new technology and operational processes that continue to improve the clients’ servicing experience

• Own and evolve the core operational service offering in partnership with operational groups across the firm and our key third party providers

Experience:

• Proven client management skills and service philosophy

• 4 to 5 years of experience in financial industry

• Ability to understand complex investment portfolios and experience with associated operating models

• Strong understanding of the key operational activities required to support multi-asset solutions for large clients

• Problem solver who seeks to innovate and design solutions

• Naturally exudes emotional ownership for client needs

• Confidence to form and deliver a clear opinion and articulation of your rationale

• Excellent interpersonal skills and team-approach attitude

• Operates optimally under pressure and working to tight deadlines

• Proficiency in independently prioritising own work

• Appreciation for importance of process to handle risk

• A quick and curious learner who seeks to improve themselves and those around them

• Understanding of the Dutch regulatory landscape and how it impacts Dutch clients preferred

• Fluent in Dutch

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.