Vice President, Workplace Experience Vendor Management Lead

About this role

Role: Workplace Experience Vendor Management Lead

Team Overview

The Global Workplace Experience team is responsible for delivery of a workplace environment for employees and visitors that is customer focused, enables productivity, reflects the BlackRock culture, and operates with efficiency.  The team works with stakeholders, internal partners and vendors to ensure consistent service delivery and provide a well-managed workplace that meets business needs.

Role Responsibility

The Workplace Experience Vendor Management lead is responsible for oversight of strategic contracts managed by the Workplace Experience team.  This includes Integrated Facilities Management, Document Services, Hospitality and other workplace services.   This person is responsible for working across teams to ensure that standards of vendor governance are further developed and applied to strategic vendors.  This includes developing and managing processes and tools to document vendor performance according to agreed standards, and maintaining consistent oversight of issues, risks, and deliverables to ensure vendor partners success.  

Tasks required by this role include:

• Establishing and driving the processes for running our global service contracts.
  • Ensuring timely, accurate and complete fulfilment of contractual obligations and ensure there are no responsibilities outstanding.
  • Driving compliance to BLK vendor policies and standards
• Leading data and reporting capabilities for measuring vendor performance.
  • Collecting, trending, analyzing, interpreting, and presenting operational, financial, contractual, etc. data related to business partners within the Workplace Experience team and senior management.
  • Developing and maintain databases and visual data systems to ensure accuracy and completeness of data.
• Working with budget owners to oversee budget performance, deliverables & deadlines and highlight areas of potential risk and opportunity.
  • Partnering with Operations and Finance teams to forecast and monitor contract run rates & committed spend.
  • Create and run reviews of vendor financial performance.
• Participating as an active member of the governance team in monthly/quarterly business reviews.
  • Collaborate with the Operations teams to identify areas for improvement and provide recommendations.
  • Drive initiatives and share knowledge, experience, and standard methodologies within the global Workplace organization.
• Collaborate with Operational and Sourcing stakeholders to develop contracting & negotiation strategy with suppliers during competitive bidding events, contract modifications and daily operations.  Work collaboratively with suppliers to drive value-focused outcomes for BlackRock.

Qualifications

• Proven experience in implementing complex contractual terms and commercial principles in the IFM area.
• Previous experience in large global or regional organizations leading large IFM outsourced contracts or FM Supply contracts from an operational perspective.  Strong preference for experience working within with Facilities management operations. 
• Experience of managing large global/regional contracts with in-depth understanding of legal terms/obligations.
• Possess strong oral and written communication skills.
• Proficient with MS Office, especially Excel.
• Ability to comprehend and learn new computer programs or tools.

Personal Qualities

• Strong collaboration and communication skills to engage and influence internal and external collaborators.
• A self-motivator with a strong work ethic and the ability to work independently.
• Ability to work with interdepartmental teams.
• Analytically inclined.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.