Associate, GFDS People Manager

About this role

About BlackRock

BlackRock is a pre-eminent asset management firm and a best-in-class provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions — from fundamental and quantitative active management approaches aimed at improving outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets.

At BlackRock, we strive to empower and engage our employees for everyone's success. With over USD $10 trillion of assets, we have an outstanding responsibility: our technology and services provide millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being. Experience what it feels like to be a member of an organization that makes a difference!

Team Overview

Technology and Operations (“Tech Ops”) supports the development of the firm's operating infrastructure to support BlackRock's investment businesses worldwide. Tech Ops establishes and coordinates operational procedures internally and externally with clients, custodians, accounting agents, prime brokers, broker-dealers, and other vendors, as well as strengthen BlackRock's relationships.

Global Fund Distributor Services (“GFDS”) is a unit within Tech Ops – Global Accounting And Product Services (GAAPS). GFDS provides management and oversight of BlackRock Fund Transfer Agents and distribution partners that service and distribute our Fund Ranges globally. We also perform governance and oversight of BlackRock’s Retail Fund Distribution Partners.

As we look to expand GFDS footprint in India, we are seeking a People Manager Associate to supervise the transition & lead the team. The role will require a wide skills including the ability to smoothly transition work from onshore team, complex reconciliations, excellent communication and build partnerships with internal and external partners. You will play a key role in shaping up our offshore team.

As part of the team this role will primarily be responsible for the following:

· Lead a team of 4 supporting US/EMEA Fund Distributor Payments & EMEA Transfer Agency Financial Control reconciliation process

· All facets of people management to be performed including: coaching and development of staff, leading and motivating as well as performing goal-setting, 1-1s, mid-year and year-end staff reviews

· Collaborate with on-shore GFDS stakeholder(s) for supporting transition of work/services to Off-shore location which involves smooth handover, adherence to defined policies, procedures, and timelines

· Work in partnership with our global GFDS team members to ensure the US FD payments/EMEA retrocession payments & CASS activity including the daily oversight of external and internal client money and corporate reconciliations are completed accurately and timely within our agreed upon SLA while maintaining a consistent focus on superior client experience.

· Manage day-to-day operations, supervising the operations team, exception monitoring and effective escalation of any discrepancies to ensure transparency on outstanding issues while properly mitigating areas of risk

· Conduct root cause analysis for operational problem and ensuring appropriate remedial steps are clearly defined and assigned to mitigate risks.

· Participate in periodic reviews and updates to the operating model/service level documentation.

· Lead and motivate team towards identifying opportunities for process enhancements and other strategic operational enhancements that facilitates operational processes or mitigates operational risk

Experience

· Candidate should possess a minimum of 5 – 7 years of financial services experience and have a good understanding of Financial Markets, preferably within Asset Management, Invoice Reconciliation or Transfer Agency Oversight.

· Minimum of 2 – 3 years of supervisory experience; demonstrated experience in leading teams of professionals, staff development, coaching and performance assessments.

· Bachelor’s degree in accounting (strongly preferred) or Finance.

· Process Transition experience a plus

· Microsoft Office experience, including strong Excel knowledge a must

· Proficient in SQL and similar database technologies (Aqua Data) as well as an emphasis on automation and visualization tools (Tableau/PowerBI)

Relevant Skills

· Attention to detail, strong analytical skills, and ability to prioritize the most critical business issues

· Ability to meet deadlines, multitask and be initiative-taking within a high pressure environment

· Strong collaboration skills and experience of working cross-functionally

· Intellectual curiosity and the desire to take initiative and deliver results

· Report on progress to the manager, escalating any obstacles that may prevent you delivering on your agreed workload

· Look for any opportunities to improve business processes and technology tools, with a lens on risk management and mitigation

· Provide exceptional client service through quick and complete response to internal/external client queries

· Assist with developing metrics and reporting for senior management

· Outstanding work ethic and willingness to contribute beyond the scope of one's role to achieve team and firm objectives

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.