Client Services – Operations Specialist – Associate
Edinburgh, GB
Sales & Relationship Management
About this role
Want to elevate your career by being a part of the world's largest asset manager? Do you thrive in an environment that fosters positive relationships and recognizes great performance?
At BlackRock, we strive to empower our employees and actively engage your involvement in our success. We know you want to feel valued every day and be recognized for your contribution!
Who is BlackRock?
As of June 30, 2023, the firm handled approximately $9.4 trillion in assets on behalf of investors worldwide. BlackRock helps investors build better financial futures, our technology and services empower millions of investors to save for retirement, pay for further education, buy a home and improve their financial well-being.
Opportunity
BlackRock is currently seeking an Operations professional at the Associate level to become part of an outstanding opportunity to join a newly formed Investment Operations team. The diverse role spans multiple Middle Office functions including:
Transaction Management, Derivatives & Collateral Management, Corporate Actions, Reconciliations and Relationship Management.
The team plays an integral role within the organization, interacting with multiple internal and external parties to ensure risk is minimized, processes are efficient and high levels of client service are achieved, in what is an evolving and dynamic environment. You will have a unique opportunity to demonstrate both your technical knowledge and soft skills, performing daily investment operations tasks and facing off directly to the client to ensure we are meeting their goals.
You like to:
· Work in a culture of openness, inclusion, and proactive engagement at all levels.
· Foster strong internal & external relationships, with a focus on collaboration & client service.
· Support the team leader in overseeing the client experience, participating and where necessary facilitating client calls, to build relationships, troubleshoot and agree strategy.
· Support the team leader in managing and sustaining a robust team to meet client expectations and maintain operational efficiencies.
· Can contribute as both a self-starter and team collaborator in a fast-paced, high-intensity environment.
· Maintain operational risk management targets and client performance targets.
· Build agendas, collate, and trend issues requiring remediation and drive resolution.
· Analyze data to increase transparency, drive decisions and challenge the status quo.
You have:
· A broad technical knowledge of Investment Operations, connecting the dots to solve sophisticated problems. Aladdin knowledge is preferred but not essential.
· Possess and demonstrate a solid understanding of various investment prod
y/several of the following areas is desirable: Transaction Management, Derivatives & Collateral Management, Corporate Actions, Reconciliations and Relationship Management.
The ability to influence, negotiate and partner with clients and business partners to push through agendas.
· Excellent verbal and oral communication, capable of articulating complex problems and influencing behavior both internally and externally.
· Strong control/risk mitigation mentality; ability to identify, manage and apply excellent judgement in critical issue scenarios and articulate this seamlessly to clients where necessary.
· Strong attention to detail and organizational skills.
· Appetite to grow in the role and potential to develop leadership responsibilities / deputize in the absence of Team Leader.
· Fluency in English language is required, German language would be beneficial.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Job requisition #
R241266
As a people-centric business, our long-term sustainability depends on our employees and culture. We have more than 16,000 employees in 35+ different countries who speak over 80 languages. We also serve millions of clients from different cultures around the world. We believe a wide range of perspectives and talent is crucial to creating a richer culture for our employees and a better experience for our clients.
Online Application
Upload your resume and enter some basic details about your employment history. We recommend focusing on applying to the roles that are best aligned with your experience and goals. It may take us some time to get back to you, so we ask for your patience as we thoughtfully consider and review all applications we receive.
Recruiter Conversation
If selected to move forward, you’ll have a high-level conversation with a recruiter to discuss the role in more detail and hear more about your experience and career aspirations who will determine if you’re a potential match.
In-person/Virtual Interviews
Selected candidates meet with members of the BlackRock team. There may be a couple of rounds of interviews, where you’ll have the opportunity to meet a mix of employees you’d be working with and gain a clear understanding of the role and our culture.
Offer
At the offer stage, we will present a total compensation package. All offers are subject to background checks and other pre-employment clearances.
Please be alert to fraudulent BlackRock job postings on external websites. All BlackRock jobs for which we are externally recruiting are posted here on our careers site.
BlackRock will never ask candidates to interview via chat or text, nor ask for an upfront payment or deposit. If you believe you have been exposed to this scam, please contact us at informationsecurity@blackrock.com to share any relevant details you may have.